Is OpenTable a good company to work for as a Customer Support Representative?

Customer Support Representative professionals working at OpenTable have rated their employer with 4.3 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Support Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Support Representative interview questions at OpenTable .

Does OpenTable pay Customer Support Representative employees well?

Customer Support Representative professionals rate their compensation and benefits at OpenTable with 4.5 out of 5 stars based on 18 anonymously submitted employee reviews. This is 9.3% better than the company average rating for salary and benefits. Find out more about Customer Support Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Manager (6) , Analyst (5) , Finance (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 98 reviews)); "Benefits are great" ((in 59 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 50 reviews)); "The immediate team and teams I partner with are great" ((in 37 reviews)); "Good pay and my co" ((in 22 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 27 reviews)); "My manager was also absent for 75% of my probation period." ((in 13 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "poor communication to staff (especially those remotely based)." ((in 6 reviews)); "Very cliquey and favoritism is apparent." ((in 6 reviews))

OpenTable Customer Support Representative reviews

4.3

97% would recommend to a friend

(18 total reviews)

Debby Soo

99% approve of CEO

97% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

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Customer Support Representative employees have rated OpenTable with 4.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

18 reviews

4.0

Oct 28, 2021

Good starter job!

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Relaxed culture, good starter job, learning valuable tech skills

Cons

Low pay, unprofessional, not motivating

4.0

Mar 16, 2021

Overall good place to work at.

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Company Benefits, Company Culture, Free Stuff in Office, great connection within teams which made it feel like on big family

Cons

QA requirements too focused on American market, agents were often just ticking things off in order to get a good QA which made calls and emails less natural and put unnecessary pressure on the agents. Management is talking badly about other agents or ex- employees during meetings.

3.0

Mar 3, 2021

Just okay

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Benefits/perks, 4 day work week

Cons

Micromanaging, frequent employee reviews, high turnover

Viewing 10 - 12 of 18 Reviews

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OpenTable Customer Support Representative reviews

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Good starter job!

Overall good place to work at.

Just okay

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