SAIC Support Desk/Help Desk Associate reviews

4.2

75% would recommend to a friend

(37 total reviews)

Jim Reagan

Not enough data to show CEO approval

81% positive business outlook

Help Desk Support Associate employees have rated SAIC with 4.2 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Help Desk Support Associate professionals have an excellent working experience there. SAIC is rated in line with the average (within 1 standard deviation) by Help Desk Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

37 reviews
2.0
May 25, 2023
Recommend
CEO approval
Business Outlook

Pros

long contract 5 years small potential growth

Cons

inexperience management, no international support, no training for new hires, no clear goal or vision of work

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SAIC Response
3y
Thank you for taking the time to leave an honest review. We read all reviews and take your comments seriously. Your feedback has been noted for further discussion. We wish you success in your future endeavors.
4.0
May 24, 2023
Recommend
CEO approval
Business Outlook

Pros

good benefits and a great way to get your foot in the door in the IT field

Cons

management is not very helpful

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SAIC Response
3y
Thanks for the review! Have you thought about referring a friend to SAIC? Text ‘Refer’ to 71829 to get started.
2.0
Feb 17, 2023

Mismanaged and Petty

Recommend
CEO approval
Business Outlook

Pros

Easy application process that doesn't require any of the personality assessments. Management doesn’t breathe over your shoulder so long as you’re completing your work. Adequate starting pay. Accepts entry level IT

Cons

Management is not chosen for their competency and are allowed to be bullies with no consequences. Health insurance options were horrible. Would have cost over $300 per paycheck to add my wife to my insurance plan which would have still required a $4,500 deductible before they’d cover anything. Raises can be withheld due to budget restraints, which happened often, and when we did get one it was between .75-3%. Absolutely unwilling to stand up to the contract owners to improve work environment, procedures, or assist employees. Training was done by someone who was unqualified to do so, leaving employees feeling insecure about being able to begin work. Management will lie or stretch the truth about things employees have done if they do not like you. Will refuse to promote if they are understaffed, which they often are.

avatar
SAIC Response
3y
Thank you for taking the time to leave an honest review. We read all reviews and take your comments seriously. Your feedback has been noted for further discussion. We wish you success in your future endeavors.
Viewing 13 - 15 of 37 Reviews

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