Firstly, just to get the job with them, you have to use Gmail and Google Chrome. if you already use those, then you won't mind that part. I am not a fan of either of those, but obliged and made initially two email accounts on Gmail, as Telus International required in order to work for them. I eventually had to make another one, for requalifying.
The guidelines for the ratings are highly inconsistent and confusing. For example, if a search landing page only leads to another search engine, that is supposed to be an egregious result because it didn't accomplish the user's goal or get them any closer to the information they were searching for. But sometimes it is supposed to only be scored as poor, not egregious. And that counts against you if you get it wrong.
So your work quality and accuracy is based off this, allegedly. I never got a report or any feedback about the quality of my work, so I really don't know the specifics...but I got an email stating that I would need to requalify because my work was not meeting standards, given less than 24 hours to respond to the email, and since I did not see the email until the deadline passed, I emailed back and forth with support to get another chance to re-qualify. Finally, after nearly a week and making another new gmail account to exclusively use for working for Telus international, I got an email saying I was granted the opportunity to requalify, but I only had 72 hours to complete it. That's fine, but I still did not have access to the rating program, and kept getting 403 forbidden error pages. I told support and got generic, standard responses that were probably automated, telling me to clear my cache, which I said in my email to them that I had already done. Finally, when I had less than 24 hours remaining, I got access to the rating system to requalify. Once I was allowed, that is where I suddenly was given instant feedback on my answers and could see what was happening with the scoring. I never got any other response after requalifying, and after two weeks, was notified of separtion of employment from Telus International. Though the job did not pay much, I still needed it and would have appreciated being told sooner if my requalifying effort didn't meet TI standards. Fortunately I didn't wait around and found something else.
There is no feedback or discussion with management if they aren't happy with your work. They use AI to send automated responses if you email them. Your access will simply be revoked and never given back. And since you don't know what you did wrong, or why your answer is wrong, it can't be fixed or improved.
You get paid $11/hr. with no possibility of a raise. That might be okay for a work from home job, if you could work 40 hours. You can't. You're not supposed to go over 20 hours, unless Telus International specifically emails you and tells you that you can work a whopping whole extra 4 hours that week. You will never be given permission to work more than 24 hours in a week.
Micromanagement from afar. Though you can work when you want without being bothered about that in particular, there are very specific ratings that you are supposed to give. It leads one to wonder, if Telus International already knows what rating they want for the ads, why do they even need me? If my judgement is not valued, why doesn't TI just automate this job too, since exam support is clearly automated.