AT&T interview questions

The first steps are basic personality and intelligence tests done online. The you get an email saying you have been chosen to move on to skills testing. You go to an ATT location and take a skills test where you role play acting as a customer service sales consultant who answers customer calls about their accounts. Once you pass the skills test you are asked to come to a face to face interview. In this interview you are asked a list of standard questions "tell me about a time when..........", then you are given a product description and a list of options. When they re-enter the room it is your job to role play a phone call where you are trying to find the appropriate product to sell to the client who has called concerning another issue. You are never asked any questions about yourself personally, your work ethic or values.

I had the same experience as the other poster regarding the interview. It was very strange. She called me 15 minutes late and was unapologetic. She immediately went into behavioral questions without a friendly starter question or even pretending to care about me. I found myself babbling since she said absolutely nothing. By the time the interview was over, I had the same feeling as the other person who posted about the position and I should have just said I didn't have any questions. Unfortunately, my first question I asked her was "Are there any questions or concerns that you would like addressed regarding my ability to fill this position?" Her response was "My job isn't to tell if you can do the job properly...", so I said "Well then is there anything you would like me to clarify?" Her response was "Due to company policy I cannot tell you that"...Holy Lord.... Another answer was "I work here because I worked at Bell which is now AT&T". Needless to say, I didn't send any think yous.