RBC Client Service Representative interview questions

Was referred by an employee, then received a call from a recruiter. We had a rather informal 5-10 minute chat about why I wanted to work for RBC and what my long term ambitions were. He sent me a long questionnaire which I guess was a personality test. I completed it on the same day, and was called a week later to schedule a phone interview for the following week. Phone interview was pretty standard, went over my resume and was asked some behavioral questions. At the end of the interview the recruiter scheduled me for an interview at the branch with a manager a few days later. The branch interview was pretty standard, manager was friendly.

A person form recruiting team interviewed me through the phone and later contacted me said I passed it. Later she sent me the assessment. WEEEEEEEEKS after I finished the assessment she called in and said I didn't get the job. She then asked me if I would like to work at the call center in the other area. WTF.