I applied online. The process took 4 weeks. I interviewed at TUI Group (Newcastle upon Tyne, England) in Nov 2022
Interview
After the online application process which took just over a month, I was invited to the online assessment centre. This first began with a group task, which consisted of me and two other woman, along with two member of staff from Tui. We started off with an ice breaker (a random question to get the nerves out the way and know more about each other) and then we were given a task to do as a group - which was based on solving issues and prioritising them. This was quite a chilled environment and I didn’t find it nerve wracking or stressful at all. The two woman from Tui were lovely! For me this lasted over an hour, however we did have some technical issues with some of the other interviewees. The same afternoon I have my 1-1 interview. Some of the questions were tricky to answer, but as long as you take your time to come up with an answer rather than rushing to think of an average one - you should do well! This lasted for about 20-30 minutes. The man that interviewed me was lovely and made sure to speak to me in a way that didn’t make the interview feeling nerve wracking. 3 days later I got an email to say my skills and personality suited the role and they were happy to offer me a place in the talent pool! Overall the experience was very good and I quite enjoyed the interview process.
Interview questions [5]
Question 1
Give us an example of when you used good customer service. What did you achieve from this and why did it stand out?
I applied online. I interviewed at TUI Group (London, England) in Jan 2021
Interview
straight forward, easy process, online interview, group interview to begin with followed by a 1:1 interview phone call. Group scenario on zoom, you had to discuss your thoughts and opinions with everyone in the group, some people got involved more than others.
I applied online. I interviewed at TUI Group in Oct 2022
Interview
After going through the application process, you get invited to a virtual assessment day which turned out to be easier than i thought. You are in a room with other people (amount can vary) and they start you with an ice-breaker, then they move you on to scenarios that you have to discuss with other people in a group, then you are invited to a 1-1 interview where they ask you about 5 questions.
Interview questions [1]
Question 1
Can you explain a time when you went showed excellent customer service and went above and beyond for your customer?