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      GoTo

      Engaged Employer

      GoTo reviews

      3.6

      57% would recommend to a friend

      (1,408 total reviews)
      avatar

      Rich Veldran

      46% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      GoTo has an employee rating of 3.6 out of 5 stars, based on 1,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoTo employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      2.0
      Mar 8, 2023

      5 stars? NO! RUN from sales here!

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Flex work schedule, mental health day each month -Remote work schedule

      Cons

      -Impossible to hit sales quotas (mid market) w/ low industry compensation -Stale market products -Worst in class leadership - untrained, untalented, self-interested. Low quality leftovers from a hostile takeover by Francisco Partners 2 years ago. Good leaders left when this buyout happened. Our Chief Sales Officer is largely invisible - and sounds like a disconnected hack when you hear him speak once a year. Installed by private equity new owners, and he doesn't understand this biz. -Refuse to pay your OTE till you hit 50% your annual number (new structure under new owners) -Micromanagement KPI hell; however its worse because leadership has managed out all the good programs that track KPI efficiently. You have to do your job, then record everything you did manually to show leadership you're actually working. It causes more unnecessary stress than anything. -Because sales leadership is so awful, it's likely you'll become worse as a rep instead of grow professionally. -All your co workers will be actively looking for new jobs

      avatar
      GoTo Response
      3y
      Thank you for sharing your feedback with us. We appreciate your honesty and want to acknowledge any frustrations you may have experienced. We encourage you to share specific concerns with your manager or through our engagement survey. Responsible growth is our top priority, and we prioritize it over growth at all costs. All decisions are strategic and well-aligned with our overall goals and objectives. We recently invested resources towards a new sales process that enables and upskills our reps in their selling activities and a comprehensive onboarding/continuing education program to ensure reps and their managers were supported and ramped efficiently on the needed skills to help them do their jobs more effectively. Regarding your comment about the Pros, we're glad you appreciate our flexibility and self-care days. A positive work-life balance is essential for GoGetters' overall well-being and success.
      1.0
      Mar 15, 2022

      Trial and error approach, making it up as they go along.

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Self care days, good benefits. Remote work.

      Cons

      Lots and lots of favouritism. Poor products since LastPass split, can't compete with Teams and Zoom. Below industry average base salary, no clarity on bonus/commission structure. Extremely poor internal structures and extremely poor visibilty of customer accounts due to many aquisitions over the years and no streamlined business processes. Trial and error approach, no direction or roadmap for success. One month we focus on LastPass and are told that's our long term priority then we're told our priority is GoToConnect which has heaps of issues and nobody knows anything about it. Extremely poor back end and billing systems also.

      2.0
      May 31, 2021

      Not the place it once was: what happened LMI

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home or go into office. Office is nice. All the benefits you would expect from an American company.

      Cons

      Culture has taken a nose dive. There is an abundance of middle managers who spend their time equally between looking at their KPI dashboards and processing the resignations of reps that have had enough of the circus.

      Viewing 112 - 114 of 1,408 Reviews
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      Glassdoor has 1,596 GoTo reviews submitted anonymously by GoTo employees. Read employee reviews and ratings on Glassdoor to decide if GoTo is right for you.