GoTo reviews

3.6

57% would recommend to a friend

(1,410 total reviews)
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Rich Veldran

46% approve of CEO

40% positive business outlook

GoTo has an employee rating of 3.6 out of 5 stars, based on 1,410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoTo employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
2.0
May 21, 2023

Used to be great

Recommend
CEO approval
Business Outlook

Pros

Great team of people and close relationships are easily built. GoTo products are honestly great and very very easy to sell.

Cons

This organization used to be great until new leadership came in 2022. Right now they are trimming fat everywhere and paying sales reps less for higher quotas QoQ. Lot's of demotivation and uninspired reps org wide. Not so much a restructure but maybe a cry for help? The transparency between leadership and the company used to be commonplace but over the last year or so that has dissipated. ROEs are established but never respected, leadership keeps changing focus QoQ.

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GoTo Response
3y
We’re sorry you haven’t had a better experience more recently. We are happy you’ve enjoyed the teams and relationships you built, and that you find our products easy to use (and sell). To address your comment about transparency, all relevant business and strategy updates are accessible on The Hive. We encourage you to share your specific feedback in our engagement surveys this year, thanks for your review.
1.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and self care days

Cons

Low pay, out of touch management, poor leadership, questionable strategic direction, no camaraderie or morale boost.

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GoTo Response
3y
We hear you. Market conditions are ever-changing, and realignments to that effect are difficult to experience. We also recognize the diversity of experiences. However, we strongly disagree with blanket statements that do not reflect the reality of life at GoTo. Every GoGetter, former, current, and future, deserves respect and recognition. No one is a cog in a wheel here. We are people working together to achieve a common goal. So many GoGetters experience camaraderie and morale boosts of all types every day, even in a virtual environment. While we understand your frustrations, we’re glad you appreciated the emphasis we place on wellbeing in your listed Pros. Thank you for taking the time to leave your feedback for us. We appreciate your contributions and wish you the best.
2.0
Aug 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, first Fridays of each month off, unlimited PTO (as long as you can find the time to use it)

Cons

When you ultimately work for a private investment firm, there's only one thing that matters, and that's the bottom line $$$$. Francisco Partners has proven this over and over again with the revolving door of leadership. If you're not performing to their expectations, out you go and in comes the next, often hand picked by Francisco Partners themselves. What's worse is that these new leaders coming in seem to have no interest in getting to know their teams and what they've been working on in the last months/years. They simply come in assuming they know better. They ignore all the accomplishments that were made before them, and then they bring with them their colleagues from their previous company and put them in leadership positions instead of giving existing folks an opportunity to be promoted. GoTo is simply the new Ring Central. Beyond that - the tech bro culture is as real as it gets at GoTo. DEI efforts are admirable, but they've made little impact. Hope you like working with a bunch of white males who continue to bring in their white male coworkers and promote them first.

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GoTo Response
3y
While we’re glad that you enjoyed the benefits and flexibility at GoTo, we’re sorry your overall experience wasn’t better. As for your comments about leadership, our CEO, Paddy Srinivasan, has been at GoTo for eight years, previously serving as our Chief Product Officer. A prime example of giving existing folks an opportunity to be promoted. Our CHRO, Jo Deal, has been at GoTo for four years and our SVP of Customer Experience, Scott Romesser, has enjoyed an 18-year tenure – five at GoTo and the previous years at Citrix. As is normal for any business, we do benefit from leadership changes from time to time. We understand everyone’s experience is different and want to convey that we hear you and appreciate your honesty, especially regarding our DEI initiatives. Everyone at GoTo should feel seen, represented, and respected. We assure you that our commitment to a culture of belonging is one of our top priorities, and that starts with more representation. We’ll continue to improve from here. Thank you for your review.
Viewing 190 - 192 of 1,410 Reviews

Glassdoor has 1,598 GoTo reviews submitted anonymously by GoTo employees. Read employee reviews and ratings on Glassdoor to decide if GoTo is right for you.