N26 reviews

3.5

56% would recommend to a friend

(702 total reviews)
avatar

Valentin Stalf

28% approve of CEO

39% positive business outlook

N26 has an employee rating of 3.5 out of 5 stars, based on 702 company reviews on Glassdoor which indicates that most employees have a good working experience there. The N26 employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

702 reviews
1.0
May 30, 2019

Don't work there

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are looking for a temporary position just to settle a bit while you wait for a real job somewhere else it's perfect

Cons

This company is everything which is wrong with Berlin, they just take advantages that expat need to find anything in order to survive. So there is no consideration and it's really funny seeing from an outsider point of view. The team lead doesn't know what they are doing and you can't give feedback, they pressure people when they hire to give them junior contract so they gem paid even less than the penny that they usually give. People are rushing in the kitchen when it's the free meal day with people on the verge of fighting it tells a lot about the pay.. There is people in management you have no idea what they are doing all day and they poorly hide the fact that they are paid to do nothing all day. The way they manage shift is riduculous you really feel like you work in a sweat-shop there and they advertise about their work/life balance when you going to finish some weeks work at midnight.. They open call center in even cheaper place than Berlin while firing people who been in the company for a certain period of time and know what they are doing. People get promoted only because they are friends with the right person. They just hire expat for 6 months and then fire them within the probation period and they fire employee in 20 min, the way they treat people is inhumane. CS department is poorly managed and employee and customer are suffering from that, we are dealing with people money let's remember. They really good at marketing themselves as a cutting edge /design company when the CS office is litteraly a bulding under construction with everything falling apart, you can't hide yourself behind hyper growth you a proper company now get it together.

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N26 Response
6y
Thank you for your sharing your feedback with us. We are sorry to learn about your overall experience within N26. We’d really encourage you to avail of our 'speak up' resources to help address these issues, and try to find a resolution on our people portal on confluence. We appreciate every feedback when we get and take it very seriously.
1.0
May 28, 2019
Recommend
CEO approval
Business Outlook

Pros

- there are some really nice people working here - there's an increase in some areas in terms of people joining with actual expertise rather than a bunch of interns/graduates

Cons

- unprofessional, inexperienced founders who think they know everything and can't delegate responsibilities, absolute control freaks with an arrogant attitude and lack of values who think they know everything better but in reality they don't - bad politics: caused by a lot of big male egos - so many issues in operations, CS, AML because short term growth is prioritised at all cost - the office is a construction site, but it's fine because founders have a nice big office with ac

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N26 Response
6y
Thank you very much for your feedback, this year we did move into a new hq in Berlin and this transition period has now settled. We're building something great and want all employees to know that employee experience at N26 is a number one priority.
2.0
May 24, 2019

It's going down

Recommend
CEO approval
Business Outlook

Pros

For a customer service role, the job is really relaxed and stress free with very little difficult or abusive clients. This is a big plus. The job itself is simple to learn and not much responsibility is placed on CS. Which is really what you want when you look for a CS role. The discounted transport monthly card is a fantastic benefit as is the Gym offer. The German Classes are not realistic to people on rotating schedules.

Cons

The company is reactive in the worst sense. It still feels very much like a start-up but has grown very fast. Feedback and suggestions on improvement go nowhere and every problem appears to be dealt with only when there is negative press around it. There is a lot of saying one thing and doing another. What attracted me to this role were the shifts, the German classes, and that it was primarily chat support not phone support. Since starting everything is changing for the worst: the shifts are going to be changed so we have to work till midnight and Sundays (non-negotiable), the support is moving towards phone, and the German classes are realistically only suited to employees with stable shifts i.e. NOT Customer Service. Everyone is afraid to give negative feedback because everyone is on probation for 6 months then fixed term contracts.

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N26 Response
6y
Thanks for taking the time to leave a review and share your open and honest feedback with us. Glad to see you're enjoying the employee benefits, our Customer Service shifts are evolving to align with our growing customer base. We urge you to share your feedback regarding the german classes on our People Portal and a solution can be found.
Viewing 649 - 651 of 702 Reviews

Glassdoor has 1,003 N26 reviews submitted anonymously by N26 employees. Read employee reviews and ratings on Glassdoor to decide if N26 is right for you.