Is SAIC a good company to work for as a Support Desk/Help Desk Associate?

Support Desk/Help Desk Associate professionals working at SAIC have rated their employer with 4.2 out of 5 stars in 37 Glassdoor reviews. This is a higher than average score with the overall rating of SAIC employees being 3.9 out of 5 stars. Search open Support Desk/Help Desk Associate Jobs at SAIC now and start preparing for your job interview by browsing frequently asked Support Desk/Help Desk Associate interview questions at SAIC .

Does SAIC pay Support Desk/Help Desk Associate employees well?

Support Desk/Help Desk Associate professionals rate their compensation and benefits at SAIC with 3.9 out of 5 stars based on 37 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Support Desk/Help Desk Associate salaries at SAIC.

How happy are Support Desk/Help Desk Associate professionals working at SAIC?

75% of Support Desk/Help Desk Associate employees at SAIC would recommend their employer to a friend. This rating has increased by 40% in the past 12 months. Support Desk/Help Desk Associate professionals have also rated SAIC with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.4 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at SAIC?

Software Engineer (173) , Systems Engineer (113) , Senior Software Engineer (97) , Project Manager (71) , Analyst (65) , Program Manager (64) , Senior Systems Engineer (62) , Systems Administrator (55) , Software Developer (47) , Network Engineer (43) , Engineer (42) , Remote Pilot Operator (34) , Cyber Security Analyst (33) , Program Analyst (30) , Intern (29)

What are the pros of working at SAIC according to real employee reviews?

"The company also provides good benefits and the HR department is great to work with.." ((in 499 reviews)); "Good pay was offered and accepted" ((in 325 reviews)); "I've been with the company a long time and I have worked with some great people over the years." ((in 301 reviews)); "Good work Life Balance.... highly dependent on the client and your team." ((in 159 reviews)); "Fair and competitive salaries." ((in 145 reviews))

What are the cons of working at SAIC according to real employee reviews?

"Management was poor and ill" ((in 212 reviews)); "Managers don't seem to consider employees workloads and add additional employees to even out the workloads." ((in 70 reviews)); "No training and let go when contract ends." ((in 67 reviews)); "Middle and Upper management is less than worthless." ((in 58 reviews)); "Poor communication, CUBICLE FARMS abound!" ((in 31 reviews))

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SAIC

SAIC Support Desk/Help Desk Associate reviews

4.2

75% would recommend to a friend

(37 total reviews)

Jim Reagan

Not enough data to show CEO approval

81% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.6

Senior management

3.4

Culture & values

Help Desk Support Associate employees have rated SAIC with 4.2 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Help Desk Support Associate professionals have an excellent working experience there. SAIC is rated in line with the average (within 1 standard deviation) by Help Desk Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

37 reviews

4.0

Aug 28, 2024

Great Company

Help desk analyst

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits, great HR agents.

Cons

Nothing specifically to do with the company, but the work environment can make or break your experience.

4.0

Jun 10, 2024

Good entry-level position

Help desk specialist

Recommend

CEO approval

Business Outlook

Pros

It's a good entry level position that will get you well versed in remote desktop troubleshooting and writing professional tickets. You'll gain experience with phone calls and emails alike and multi-tasking, a great foundation for a fresh graduate looking to get into IT

Cons

The pay and PTO is not great

SAIC Response

Thank you for taking the time to reflect on your experience at SAIC. We wish you success in your future endeavors - Don't forget to join our SAIC Alumni Connect Group to keep in touch! Join here: https://jobs.saic.com/pages/saic-alumni-friends-page

3.0

May 8, 2024

Decent place to start

It help desk

Recommend

CEO approval

Business Outlook

Pros

Great place to learn IT issues and how to solve them.

Cons

Not a great place if you’re expecting quick career growth.

Viewing 7 - 9 of 37 Reviews

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SAIC Support Desk/Help Desk Associate reviews

Ratings by category

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Reviews by job title

Great Company

Good entry-level position

Decent place to start

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