Wolters Kluwer reviews

My mental health went down the drain working for this position because you are working 2 positions at the same time. Management had the bright idea of combining support I and support II positions into one single position. This means you take the interactions, document the cases, and close every single case. Cases that should go to more experienced team members are now your responsibility. You WILL have to be in contact with analysts and customers until the issue is resolved. Most managers have NO IDEA how to help you because they were hired from lateral positions in different companies, they just hold the title and go to meetings all day. This means, you WILL be trapped under a pile of unresolved cases because you are expected to close 15+ cases per day but an interaction can range from 5 minutes to 1+ hour. It’s like management wants you to fail. On top of this, during “tax season” you will have MANDATORY overtime. Your kids, spouse, family emergency… will have to wait because there is MANDATORY overtime. Your manager will have a word with you if you fail to comply to their terms. They 100% expect you to keep taking calls no matter what. They will lie and say they don’t micromanage and only “keep track to make sure you are getting the right help” but here is a list of the things they will track and record: Your calls, your chats, your status, your computer screen, your keyboard, your mouse clicks, your open cases, your closed cases, amount of time spent talking to customers, amount of time spent not talking to customers, amount time going to a personal break, and amount of time working on open cases. No micromanaging here though according to management. You will be working over 40 hours nearly every week (including weekends). Every 2 weeks you will meet with your manager who will break down every thing and point out your deficiencies. Please do not work here and take care of your mental health. This job will squeeze the joy out of your life. Waking up to talk to rude customers is not a way to live. Forget moving up here too. It will take years and if you’re not brown nosing, you have no chance.

I have been in WK for more than 5 years, come with 18+ years of exp and good to work for such a company considering my technical role and support from my US leadership. I seriously dont like the approach by leaders in India. They even lay off employees randomly without solid reasons, they practice things like layoffing role and then hiring again for that role from outside, same thing they do with HR team also, they like it to keep changing HR members, i have heard that members in HR also who get sacked/asked to leave saying role eliminate but they hire a new person from outside in that profile again, such malpractices followed across the company by HR leaders. One of my friends who was impacted said at least they paid him really nice. There are zero benefits and they need to benchmark benefits and practices because what they have currently is fooling external people. They just keep changing policies every year. HR policies for leaves have changed twice in my year of service and I got to know that policies and HR team keeps changing, now it seems that have started to cut down everything, one of the very very few companies who do not have COVID leaves for its employees (it was there is 2021, they cancelled it for 2022:) Paid leaves are given like monthly EMI installments. Same with insurances, TPA kept changing every every year (this year again changed). Many employees are having problems claiming amounts. This company dont have any other benefits like New joiners welcome kit, COVID leaves support, PPF, NPS, will not give Sodexo physical cards to new joiners etc. Also heard that leadership are scared of HR to even ask these things. Pathetic policies being run in India where growth is the highest, they will realize these failed things after 1-2 years, old school leaders (like a failed startup/private run).